978bd Privacy Policy

Introduction

978bd ("we", "us", or "our") is committed to protecting the privacy and security of every player who uses our online gaming and sports betting platform in Bangladesh. This Privacy Policy describes in plain, honest language what personal information we collect, why we collect it, how we use it, and the rights you hold over your own data.

By accessing or using the 978bd platform — whether for cricket betting on BPL or IPL, live casino games, slots, or crash games — you agree to the practices described in this policy. If you do not agree, please discontinue use of the platform. We encourage you to read this document carefully and contact our support team if you have any questions.

Information We Collect

We collect information in two primary ways: information you provide to us directly when registering and using the platform, and information we gather automatically as you browse and play.

Information You Provide Directly

• Full name, date of birth, and gender — used for identity verification and age-gate compliance (21+ only).
• Email address and mobile phone number — used for account authentication, transaction alerts, and customer support.
• Residential address and city (e.g., Dhaka, Chittagong, Sylhet, Khulna) — required for KYC verification and regulatory compliance.
• Financial information — including your preferred payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard) and transaction records as required for deposits and withdrawals.

Information Collected Automatically

• Device and browser information — including device type, operating system, browser version, IP address, and mobile network carrier, used to optimise platform performance.
• Usage data — pages visited, games played (e.g., cricket betting markets, slots, live casino tables), session duration, and in-platform click patterns.
• Cookie and tracking data — session identifiers, authentication tokens, and analytics cookies to ensure a seamless gaming experience across visits.

How We Use Your Information

The data we collect serves specific, legitimate purposes. We do not use your personal data beyond what is necessary to deliver and improve our services. Specifically, we use your information to:

• Create, maintain, and secure your 978bd account, and verify your identity and age (21+ requirement) in accordance with responsible gaming principles.
• Process financial transactions including deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Provide personalised game recommendations, sports betting odds updates (especially for BPL, IPL, T20 World Cup), and promotional offers relevant to your preferences.
• Detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or policy-violating behaviour on the platform.
• Respond to customer support enquiries and resolve disputes in a fair and timely manner, available in both English and Bangla.
• Comply with applicable legal and regulatory obligations, including record-keeping requirements under financial services rules.

Sharing of Your Information

978bd does not sell or rent your personal information to any third party. We may share your data only in the following limited circumstances, and only with parties who are contractually required to maintain appropriate data protection standards:

• Payment processors and financial service providers (including bKash, Nagad, Rocket, and Upay integrations) — solely to authorise and complete your financial transactions.
• Technology and platform service providers — such as hosting infrastructure partners, cybersecurity firms, and game software providers (e.g., Pragmatic Play, Evolution Gaming) who need limited access to data to deliver their contracted services.
• Regulatory authorities and law enforcement agencies — where we are legally required to disclose information, for example in response to a court order, fraud investigation, or anti-money-laundering compliance requirement.
• Business successors — in the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity, which will be bound by the obligations described in this policy.

In all cases, data sharing is limited to what is strictly necessary for the purpose concerned. We do not share your personal data for advertising or marketing purposes with any external company.

Payment and Financial Data

When you make a deposit or request a withdrawal on 978bd, your payment details are handled by our certified payment partners. We do not store complete card numbers, bKash PINs, Nagad mobile banking credentials, or full Rocket account details on our own servers. Payment data is tokenised and transmitted directly to your chosen payment service provider using encrypted channels.

Transaction history records (deposit amounts in BDT, withdrawal requests, bonus credits) are retained in your account history for as long as your account remains active and for the legally required period thereafter. You may view your full transaction history within your account dashboard at any time.

Cookies and Tracking Technologies

978bd uses cookies and similar tracking technologies to make our platform function correctly and to provide a personalised experience. We use three categories of cookies:

• Strictly necessary cookies — essential for session management, login authentication, and platform security. These cannot be disabled without breaking core site functionality.
• Performance and analytics cookies — allow us to understand how players navigate the platform, which game categories (e.g., cricket betting, live casino, slots) are most visited, and where technical issues may arise.
• Functionality cookies — remember your preferences such as language setting (English), game filters, and display options to save you time on repeat visits.

You can manage or delete cookies through your mobile browser settings at any time. Note that disabling non-essential cookies may affect certain features of the platform. We do not use cookies to serve third-party advertisements.

Data Retention

We retain your personal data for as long as your 978bd account is active and for the period required by applicable legal, regulatory, and financial recordkeeping obligations. Typically, transaction and account records are retained for a minimum of five years following account closure to comply with financial services rules.

When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data lifecycle procedures. You may request earlier deletion of your data by contacting our support team, subject to any legal retention obligations that may override this request.

Your Rights Over Your Data

As a player on the 978bd platform, you hold the following rights with respect to your personal information. To exercise any of these rights, contact our support team at [email protected]:

• Right to Access — you may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to Rectification — if any of your personal data held by 978bd is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure —you may ask us to delete your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to Restrict Processing — you may request that we limit how we use your data in certain situations, for example while a dispute about accuracy is being resolved.
• Right to Data Portability — you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

We will respond to all verified data rights requests within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you promptly and explain the reason for the extension.

Security Measures

978bd employs a range of technical and organisational security measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls and role-based permissions for internal staff, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While we maintain robust security practices, no system connected to the internet can guarantee absolute protection. In the unlikely event of a data breach that affects your rights, we will notify affected users as promptly as possible and take all reasonable steps to contain and remediate the incident.

Protection of Minors

978bd strictly prohibits the use of our platform by anyone under the age of 21. We do not knowingly collect personal data from individuals below this age threshold. If you are a parent or guardian and believe that a minor has registered an account or provided personal data on our platform, please contact us immediately at [email protected]. We will promptly investigate and delete any such account and associated data upon verified notification.

Changes to This Privacy Policy

978bd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, applicable law, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or through an in-platform notification.

Your continued use of the 978bd platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 978bd handles your personal data, our dedicated support team is ready to assist you. We aim to respond to all enquiries within 2 business days.